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Privacy Policy

Last updated: November 12, 2026

This Privacy Policy explains how Core, A Licensed Clinical Social Worker Corporation, doing business as Core Therapy (“Core Therapy,” “we,” “us”) collects, uses, and shares information through our website at coretherapyonline.com, the forms and scheduling tools on it, and the text messages and emails we send. It also explains your choices.

If you become a Core Therapy client, the health information in your clinical record is protected by HIPAA and California’s Confidentiality of Medical Information Act and is described in our Notice of Privacy Practices, which controls if there is any conflict with this policy.

Information we collect

Information you give us

  • Contact and booking forms: your name, email address, phone number, preferred appointment times, and anything you choose to tell us about what you are looking for.
  • Insurance verification: information such as your date of birth, insurance company, member ID, and policyholder details, so we can check your coverage.
  • Payments: if you pay online, your card details go directly to our payment processor, Stripe, and are handled under Stripe’s privacy policy. We do not store full card numbers.
  • Messages: what you send us by email, text, or phone.

Please do not include detailed health information in general contact forms. Your therapist will go over clinical information with you through our secure intake process.

Information collected automatically

  • Necessary technology: our site uses a small number of cookies and similar tools that it needs to work, such as remembering your cookie choices, keeping the site secure, and loading pages quickly. These do not track you for advertising.
  • Analytics and advertising (only if you accept): if you click “Accept” on our cookie banner, we use Google Analytics, Google Tag Manager, and Google Ads to understand how visitors use the site and measure our ads, and ClickCease to detect fraudulent ad clicks. These tools may collect your IP address, device and browser information, pages viewed, and how you arrived at our site.
  • Never on sensitive pages: we do not run analytics, advertising, or click-tracking tools on our booking, insurance verification, or contact pages, even if you have accepted cookies.

You can change your choice at any time using the “Manage consent” option on our site. We also honor the Global Privacy Control and Do Not Track browser signals as a request to opt out of analytics and advertising cookies. See our Cookie Policy for details.

How we use information

  • To respond to you, schedule consultations and appointments, and match you with a therapist.
  • To verify insurance benefits and process payments.
  • To send appointment confirmations, reminders, and other service messages.
  • To operate, secure, and improve our website and services.
  • If you accept analytics and advertising cookies, to measure site traffic and the performance of our ads.
  • To comply with law and protect our rights and the safety of our clients and others.

How we share information

We do not sell your personal information. We share it only as follows:

  • Service providers who help us run our practice, such as our client relationship and scheduling system, electronic health record, telehealth platform, text messaging and email providers, payment processor, and website host. Providers that handle protected health information sign business associate agreements requiring them to protect it.
  • Your health insurer, when you ask us to verify coverage or bill your insurance.
  • Analytics and advertising partners (Google and ClickCease), only for visitors who accept those cookies, and only from pages other than our booking, insurance, and contact pages. Under California law, using advertising cookies may be considered “sharing” personal information for cross-context behavioral advertising. You can opt out at any time by choosing “Deny” or changing your preferences in our cookie banner.
  • When required by law, or to protect the rights, property, or safety of you, Core Therapy, or others.
  • As part of a merger, sale, or transfer of our practice, subject to the protections of this policy and applicable law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that deliver our messages.

Text messages

If you give us your mobile number and agree to receive texts, we may send appointment reminders, scheduling updates, and messages about your inquiry or care. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to receive texts is not a condition of receiving services. See our Terms of Use for full messaging terms.

How long we keep information

We keep website and inquiry information only as long as needed for the purposes above, unless a longer period is required by law. Clinical records are kept as required by California law and professional standards.

Security

We use administrative, technical, and physical safeguards to protect information, including encrypted connections on our website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Therapy for minors is arranged with a parent or guardian, or as otherwise permitted by California law. If you believe a child has given us information through the website, contact us and we will delete it.

Your California privacy rights

  • Opting out of sharing: you can opt out of analytics and advertising cookies at any time through our cookie banner, and we honor Global Privacy Control signals.
  • Access, correction, and deletion: you can ask us what personal information we have collected through our website and ask us to correct or delete it, subject to exceptions such as information we must keep in your clinical record. We will verify your identity before acting on a request and will not discriminate against you for making one.
  • Shine the Light: we do not share personal information with third parties for their own direct marketing purposes.
  • Medical information: California’s Confidentiality of Medical Information Act gives you additional rights over your medical information, which are described in our Notice of Privacy Practices.

To make a request, contact us using the information below.

Links to other sites

Our site may link to other websites and services, such as insurance or telehealth platforms. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the “Last updated” date above.

Contact us

Core Therapy, Attn: Privacy Officer